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Auto Shop

Customer Service Agreement

Any customer of the VIU Auto Shop must read the following Customer Service Agreement and sign a work order acknowledging agreement with our service procedures.

  • Automotive Service Technician Training ProgramI understand that I will be providing my vehicle for student training purposes.
  • I understand that the job may take considerably longer than it would at a regular automotive repair facility.
  • I will not hold VIU Auto Shop to any verbal time estimate that may be made at the start of a job.
  • I realize that only work that meets requirements for curriculum will be done on my vehicle. An instructor or shop technician will decide what work will be performed.
  • I am aware that my vehicle may be used for an instructor led demonstration of a particular component, system or diagnostic routine.
  • My vehicle will repaired as a result of diagnoses performed at VIU Auto Shop. I understand that I cannot order repairs that are based on my own diagnoses.
  • My vehicle is privately owned, not commercially licensed, and not a fleet vehicle. I am not selling this vehicle or component for profit.
  • I will not hold the VIU Auto Shop responsible for any theft or damage that occurs outside of scheduled classes.
  • I will not hold VIU Auto Shop to any verbal cost estimate.
  • I understand that VIU Auto Shop is not responsible for storing my vehicle after work has been completed, and that my vehicle may be disposed of if left without permission for more than 30 days after the work is completed.